Cloud telephony that moves with your business
Cloud VoIP replaces clunky on-premise phone systems with a flexible, feature-rich phone service that runs over your internet connection. Add or remove users in minutes, work from anywhere, and only pay for the licences you use — no PBX hardware to buy or maintain.
Roam Networks supplies and fully manages your cloud telephony, from Cloud Voice platforms to SIP trunking for existing phone systems. Because we also provide your broadband and mobile, your voice service is engineered to match your connection — and everything lands on a single monthly bill.
Features included
Auto-attendant & IVR
Route callers to the right team or extension with a professional menu system.
Call recording
Record inbound and outbound calls for compliance, training and dispute resolution.
Voicemail to email
Voicemails arrive as audio attachments in your inbox, so nothing is missed.
Hunt groups & ring groups
Distribute calls across a team so the first available person answers.
Mobile twinning
Ring your desk phone and mobile simultaneously — never miss a call out of the office.
Call reporting & analytics
Track call volumes, wait times and answer performance by team or agent.
Hardware that just works
We supply pre-configured Yealink handsets that arrive ready to plug in and call — no IT setup required. Choose from entry-level desk phones to executive colour-screen models, or go fully softphone-based and take calls on your mobile or laptop. Handsets are yours to keep; we support them for the life of the service.
Keep your existing numbers
Switching providers doesn't mean changing your number. We port geographic and 03 numbers onto your new cloud platform so your customers keep calling the numbers they already know — porting typically takes 7–10 working days and we manage the whole process.
SIP trunking for existing systems
Already invested in an on-premise phone system? Our SIP trunks connect it to the cloud with channels that scale to your call volume — bringing resilience, lower call costs and number porting without ripping out your existing hardware.
Why bundle voice with broadband and mobile?
- One supplier, one bill, one support desk for internet, mobile and phones.
- Voice engineered to match your broadband — fewer call-quality surprises.
- Bundled discount on top of already-wholesale-priced rates.
- Single point of contact for moves, adds and changes across all three services.
Business VoIP FAQ
What is cloud telephony / VoIP?
Cloud telephony (VoIP) is a phone service that runs over your internet connection instead of a traditional phone line. It's flexible, feature-rich and needs no on-premise PBX hardware.
Can I keep my existing business number?
Yes. We port geographic and 03 numbers onto your new platform so your customers keep calling the same number — typically within 7–10 working days.
Do I need to buy new phones?
Not necessarily. We supply pre-configured Yealink handsets if you want desk phones, or you can run fully on softphones from your mobile or laptop — or a mix of both.
What is SIP trunking?
SIP trunking connects an existing on-premise phone system to the cloud over the internet, adding resilience, lower call costs and number porting without replacing your hardware.
Is call recording included?
Yes — inbound and outbound call recording is available for compliance, training and dispute resolution, with secure storage and retrieval.
How is it billed?
Telephony is billed per user per month, with handsets yours to keep. Bundle it with broadband and mobile for a single monthly bill and a bundled discount.