LEGAL
Privacy Policy
Last updated: 28 August 2026
1. Introduction
Roam Networks Ltd ("Roam Networks", "we", "us", "our") is committed to protecting your privacy and handling your personal data fairly, transparently, and securely. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, request information, or use our business connectivity services — including mobile data SIMs, business broadband and cloud telephony. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Roam Networks Ltd
Address: Suite 6 Bellingham House, 2 Huntingdon Street, St Neots, Bedfordshire, PE19 1BG, United Kingdom
Company No: 12562004
Email: sales@roamnetworks.co.uk · Phone: 0330 133 2755
Roam Networks Ltd is the data controller for the purposes of the UK GDPR and the Data Protection Act 2018.
3. Data We Collect
We may collect and process the following categories of personal data:
3.1. Identity and Contact Data
- ▸Name
- ▸Company name
- ▸Job title
- ▸Email address
- ▸Telephone number
- ▸Postal or billing address
3.2. Account and Billing Data
- ▸Payment information (such as transaction or invoice records)
- ▸Service subscription details
- ▸SIM account information, broadband circuit details and telephony extension records (where applicable)
3.3. Service Usage Data
- ▸Data relating to mobile-data SIM usage, broadband circuit performance and telephony call records
- ▸Support history and account activity
3.4. Technical and Website Usage Data
- ▸IP address
- ▸Browser type and version
- ▸Device identifiers
- ▸Referring websites
- ▸Pages visited and time spent on the site
- ▸Cookies and tracking data (see Section 9)
3.5. Communications Data
- ▸Emails, support requests, call logs, enquiries
- ▸Marketing preferences and opt-in/opt-out details
We collect data directly from you, automatically when you use our website, or during the course of providing services to your business.
4. Purposes and Legal Basis for Processing
We process personal data only where permitted by law. The purposes and lawful bases include:
4.1. To Provide Services and Manage Contracts
- ▸Account setup
- ▸Mobile data SIM services
- ▸Business broadband services
- ▸Cloud telephony (VoIP) services
- ▸Technical support, administration, and billing
Legal basis: Performance of a contract
4.2. To Operate and Improve Our Website
- ▸Maintenance
- ▸Security
- ▸Analytics
Legal basis: Legitimate interests or consent (for non-essential cookies)
4.3. To Communicate With You
- ▸Responding to enquiries
- ▸Service notifications
- ▸Operational or contractual updates
Legal basis: Legitimate interests / performance of a contract
4.4. Marketing and Newsletters
We may send updates or promotional content where permitted.
Legal basis: Consent or legitimate interests (in line with PECR)
4.5. Compliance and Legal Obligations
- ▸Tax, accounting, and regulatory requirements
- ▸Fraud prevention
Legal basis: Legal obligation
5. Sharing Your Data
We do not sell your personal data. We may share it with:
- ▸IT and cloud hosting providers
- ▸Mobile network operators (for SIM activation, routing, or support)
- ▸Wholesale broadband providers such as Openreach (for circuit provision and installation)
- ▸Telephony carriers (for call routing and number porting)
- ▸Payment processors and billing platforms
- ▸Legal advisers, regulators, or government bodies
- ▸Subcontractors working under written agreement
All third-party processors must meet appropriate data protection and security standards.
6. International Transfers
If we transfer personal data outside the UK, we apply appropriate safeguards such as:
- ▸International Data Transfer Agreements (IDTAs)
- ▸Standard Contractual Clauses (SCCs)
- ▸Adequacy decisions (where applicable)
You may contact us for more details.
7. Data Retention
We retain personal data only as long as necessary:
- ▸Contract and billing records: at least 6 years
- ▸Support and communications data: usually 12–24 months
- ▸Website analytics: retained only for statistical analysis
- ▸Marketing data: retained until consent is withdrawn or you opt out
Data that is no longer required will be securely deleted or anonymised.
8. Data Security
We use suitable technical and organisational measures, including:
- ▸Access controls
- ▸Secure servers and encryption where appropriate
- ▸Regular backups
- ▸Staff training
- ▸Incident detection and response
If a data breach poses a risk to individuals, we will notify the ICO and affected individuals in line with legal requirements.
9. Cookies and Tracking Technologies
Our website uses essential and optional cookies. Essential cookies are needed for core functionality. Optional cookies, such as analytics or marketing, are used only with your consent.
You can manage or withdraw consent via our cookie banner or your browser settings. Please see our Cookie Policy for more information.
10. Automated Decision-Making and Profiling
We do not currently use automated decision-making or profiling that has legal or significant effects. If this changes, we will update this policy and notify users when required.
11. Your Rights
Under UK data protection law, you have the right to:
- ▸Access your personal data
- ▸Request correction of inaccurate or incomplete data
- ▸Request deletion in certain circumstances
- ▸Restrict processing
- ▸Request data portability
- ▸Object to processing based on legitimate interests or for direct marketing
- ▸Withdraw consent at any time
- ▸Complain to the Information Commissioner's Office (ICO)
To exercise your rights, email: sales@roamnetworks.co.uk or call 0330 133 2755.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, legal obligations, or data-processing practices. Updates will appear on this page with a revised date. For significant changes, we may provide additional notice.
13. Contact Us
For questions about this Privacy Policy or your personal data, please contact:
Email: sales@roamnetworks.co.uk · Phone: 0330 133 2755
Address: Suite 6 Bellingham House, 2 Huntingdon Street, St Neots, Bedfordshire, PE19 1BG, United Kingdom